Customer Care
Shipping & Returns
Order processing
Selah Sands releases in limited drops. Orders are collected while a drop is open, and every piece (standard and personalized) is produced together once the drop closes. Delivery is approximately 8–10 weeks after the drop closes.
Because production begins only after a drop closes, we can't expedite individual orders. You'll receive an email with tracking as soon as your piece ships.
Where we ship
We currently ship within the United States only, including Alaska, Hawaii, and U.S. territories where carriers allow. We are not accepting international orders at this time. If your delivery address is outside the U.S., checkout will not be available.
Shipping rates and delivery
Shipping options and rates are calculated at checkout based on your U.S. delivery address. Once your order leaves us you'll receive a confirmation email with tracking. Delivery times are estimates provided by the carrier and are not guaranteed.
Taxes
Applicable U.S. sales tax is calculated at checkout based on your shipping address.
Returns and exchanges
Unworn, unwashed items in original condition may be returned within 30 days of delivery for a refund to the original payment method, or exchanged for a different size or color. Original shipping charges are non-refundable.
Personalized pieces are final sale. Because custom embroidery is made specifically for you, orders with a selected location or scripture cannot be returned or exchanged unless the item arrives damaged or the embroidery does not match your selection.
Damaged or incorrect items
If something arrives damaged, flawed, or different from what you ordered, reach out within 7 days of delivery with your order number and a photo. We'll make it right.
How to start a return
Contact us through our contact page with your order number and the items you'd like to return. We'll respond with return instructions.
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